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Feedback about Customer Support

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‎03-07-2021 00:15 - last edited on ‎03-08-2021 17:36 by Fitbit Moderator

‎03-07-2021 00:15 - last edited on ‎03-08-2021 17:36 by Fitbit Moderator

Given up on my Fitbit now, gone for a Polar like I had before the Ionic, at least I know they will fix the issues and not push you to buy a newer model, My old Polar V800 still supported even now (8 years old), If Fitbit don't start listening to their customers they will lose them and the lack of compassion for issue they caused with their update and telling user to buy the newer version is a bad business model and the company will fail if they don't change this, user spend hundreds on a product they expect to be supported by the company who sold it to them, in this case they don't look at fixing the issue just want you to spend more on another of their devices which will fail with the next update and newer model comes out.

 

Its a shame as the Ionic had a lot of good features and was a good fitness, entry level smartwatch, some aspects better than the iWatch, now it is just a brick, but it's not Fitbits problem, it's the users according to Fitbit, Bad customer services and support.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎03-07-2021 06:26

‎03-07-2021 06:26

Yeah thier support is shocking, and exactly, why would we want another of thier products when they cant support the one you own.  1st time this happened to me, it was in warranty, the 4 or 5 tines afterwards was a nightmare to sort it.

 

 

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‎03-08-2021 17:38 - last edited on ‎03-13-2025 08:37 by Fitbit Moderator

In response to DemonDave

‎03-08-2021 17:38 - last edited on ‎03-13-2025 08:37 by Fitbit Moderator

Hi @jimsus and @DemonDave, welcome to the Community Forums. 

Thanks for taking the time to share your thoughts and personal experiences with your Fitbit devices and our Customer Support, I understand how frustrating this matter can be for both of you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your cases. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

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