Feedback about Ionic - My experience

[DennEppe]

I've had issues with the magnetic charge plug matching with the 3 pins on the back side of the watch.  It progressively got worse, cleaned with alcohol helped some.. Had to lay the watch / charge cord in a certain position (and not move) for it to charge.  It got to the point that the 3 charge pins have degraded to the point that it won't charge.  I asked whether there was a repair procedure, and was told my watch was out of warranty.  Worthless watch if it can't be charged.  The tech was "so gracious" to offer a discount on another device.  Sorry! I'll never buy another Fitbit!

Moderator edit: Subject for clarity

[RicardoFitbit]

Hello @DennEppe, it's nice to see you again participating here in the Community Forums, sorry for the delay in responding. 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

[DennEppe]

I don’t really care about your warranty policies. You guys have skirted any issue I’ve inquired about. I’m soured on your product / lack of assistance. I’ll never buy another Fitbit product!

Sent from my iPhone