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Unresponsive device

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‎04-03-2020 11:31 - last edited on ‎04-10-2020 18:54 by Fitbit Moderator

‎04-03-2020 11:31 - last edited on ‎04-10-2020 18:54 by Fitbit Moderator

After the last update when I shutdown my Ionic I can't open it. I charge it but is dead and when has battery 0% then it charges and work again.

 

Moderator edit: Subject for clarity 

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‎04-10-2020 18:46

‎04-10-2020 18:46

Hello @Nat148, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to my attention and for the details that were shared. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

 

Let me know if you have any additional questions, I'll be here.

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