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Vertical lines on Ionic's display

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‎04-02-2020 23:49 - last edited on ‎04-10-2020 18:36 by Fitbit Moderator

‎04-02-2020 23:49 - last edited on ‎04-10-2020 18:36 by Fitbit Moderator

I have read on other modelson this issue but checking how many from Ionic users have these vertical lines suddenly appear and prevents it from operating or properly turning on.

 

Moderator edit: Subject for clarity 

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‎04-10-2020 18:35

‎04-10-2020 18:35

Hi @etlimjap, welcome to the Community Forums! My apologies for the delay in responding.

 

I appreciate all the details that were shared in your post and for troubleshooting your Ionic before posting, I understand how frustrating this situation can be for you. I was informed by our Customer Support team that they already provided you assistance with this situation, therefore, my best advice for you at this moment will be to contact them back directly if you require further assistance or if you have any additional questions about the outcome of your case.

 

Don't hesitate to contact me back if you need anything else. 

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