Feedback about Ionic - My personal experience

[broncogal]

So I am on my 4th Ionic.  1st one bricked under warranty, got a replacement.  It died was overed 40% off a new one.  Bought the Adidias one...it bricked under warranty, got a replacement, and 3 months later the replacement broke, and now I am past the warranty.  I get offered 25% off a new one!  Basically the replacement was garbage and only lasted 3 months, and Fitbit just says oh well.

I have bought Fitbit trackers for my sister, my niece, my business partner and my friend.  They don't care.  As long as they get you past the warranty they feel they are done.  I love the fitbit software, but I can't keep buying a new tracker every year.  I am sad to say I'm done with Fitbit.  I didn't want to go the Apple route, but it looks like that's where I'm headed.  

Just needed to vent.  

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @broncogal, it's nice to see you again participating here in the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.