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Unresponsive Ionic after firmware update

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‎05-31-2020 19:25 - last edited on ‎06-05-2020 20:04 by Fitbit Moderator

‎05-31-2020 19:25 - last edited on ‎06-05-2020 20:04 by Fitbit Moderator

And my Fitbit Ionic died that same day. First the heart rate monitor went out immediately after completing the update. Then I got on here and did all the steps to get it going again. Then it worked when it wanted to and would read my heart rate however it wanted to. It could be at 72 but it would be reading 112 or something. 

 

So I did the factory reset and all was working fine, until I updated again. What was i thinking? It immediately died again. This time it would not track sleep nor heart rate and finally quit tracking steps. 

 

I am out of warranty. So I guess the Fitbit is a goner. My suggestion. Don't do the update.

 

Moderator Edit: Clarified subject

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‎06-05-2020 20:03 - last edited on ‎09-10-2025 10:32 by Fitbit Moderator

‎06-05-2020 20:03 - last edited on ‎09-10-2025 10:32 by Fitbit Moderator

Hi @Shailey, welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need. You can check our Warranty policy here

Let me know if you have any additional questions, I'll be around.

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