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Feedback about Ionic - Not turning on after firmware update

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‎11-09-2020 08:27 - last edited on ‎11-09-2020 14:06 by Fitbit Moderator

‎11-09-2020 08:27 - last edited on ‎11-09-2020 14:06 by Fitbit Moderator

It's very apparent that Fitbit purposely sent out a software update to render the older watches unusable. I've done a lot of research on the web and this problem has happened to 1000's of people. I recently bought the Fitbit Sense because my Ionic had bricked. Now that the same thing happened to my husbands less than 3 weeks later I wish I hadn't bought the Sense. Will never buy another Fitbit product again.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎11-09-2020 14:06

‎11-09-2020 14:06

Hi @sdredrobin, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

I'll be around if you need anything else.

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‎11-10-2020 04:58

In response to RicardoFitbit

‎11-10-2020 04:58

Is there any fix for this?

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‎11-10-2020 15:55

‎11-10-2020 15:55

This happened to me too, ive had my fitbit just over 2 years, I loved it! I would use it sooo much, I had to stop using it cause the band broke, I just bought a new band off of amazon, factory reset my fitbit ionic, now its bricked.. I cant use it, spending as much as i did on a device i expected it to last longer then it did.. I contacted customer support, they said it was out of warranty. gave me a 35% off coupon.. but why on earth would i spend more money on something thats going to brick with firmware updates!! I have had cheaper phones and cheaper fitness watches that lasted longer! I will never EVER buy another fitbit. Waste of money!

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