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Feedback about firmware update

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‎01-04-2020 07:26 - last edited on ‎01-05-2020 15:42 by Fitbit Moderator

‎01-04-2020 07:26 - last edited on ‎01-05-2020 15:42 by Fitbit Moderator

First world problems...
Since the software update, it's now tougher to find and start the fitness tracking apps.  At 51 my eyes are not as sharp as they used to be.  I used to i.d. fitness activities by their picture. Now I'm squinting as I hold the watch to my nose. Thanks for that Fitbit. 

Second and even more frustrating, I used to press the lower right button to start the timers for: running, hiking, workouts, rounds of golf, etc... Now I need to repeatedly tap a tiny spot on the screen to activate the timer.  There's no positive feedback with this "button" and it's already NOT WORKED on several occasions.  I thought I'd tapped the "button" only to look down later and the **ahem** thing isn't running.  
Great job fixing stuff that's not that broken.  If you recall, your grandmothers recommended against this sort of behavior because they had more life experience and common sense... 

 

Moderator edit: Subject for clarity 

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‎01-05-2020 15:41

‎01-05-2020 15:41

Hi @F1TMA77, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated. Thanks for your input.

 

Let me know if you have any additional questions.

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‎01-06-2020 03:54

In response to RicardoFitbit

‎01-06-2020 03:54

Hi  @RicardoFitbit whilst feedback is always gratefully received by the mods, nothing ever comes back our way and that leads to so much frustration.

the ability to turn the ionic off was a great function for me, maybe not for everyone, but now it doesnt work after latest update. You can still turn off in the settings menu but it clearly isnt turning off and its destroying the battery in about 8 hours.

can you ask of fitbit if this function is going to be restored in the next update and if so when?. If the answer is no, then it should be removed from the menu.

@RicardoFitbit im happy you value feedback, and im offering here my frustration, but please can i get an answer to my query please?

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‎01-06-2020 03:58

‎01-06-2020 03:58

@RicardoFitbit @F1TMA77 

Totally agree this was a retrograde step in the latest update.

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‎01-13-2020 09:29

‎01-13-2020 09:29

so @RicardoFitbit   youve not answered anything here............

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