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Find my phone app won't work on my Ionic

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‎01-09-2022 17:23 - last edited on ‎01-11-2022 06:13 by Fitbit Moderator

‎01-09-2022 17:23 - last edited on ‎01-11-2022 06:13 by Fitbit Moderator

My find my phone app will not work unless my fitbit app is open on my phone.  Is there a reason for that? Anyone else having this problem?  I have an iPhone 8 if that helps.

thanks

 

Moderator Edit: Clarified subject

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‎01-11-2022 06:15

‎01-11-2022 06:15

Hi there, @Cmred67. Welcome to the Community Forums. 

 

Take into consideration that the Fitbit app should be open and running in the background and your Ionic needs to be connected to your phone's Bluetooth. 

 

Learn more about how Fitbit sync their data on this article. 

 

Hope this clarifies your inquiry. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎01-11-2022 06:15

‎01-11-2022 06:15

Hi there, @Cmred67. Welcome to the Community Forums. 

 

Take into consideration that the Fitbit app should be open and running in the background and your Ionic needs to be connected to your phone's Bluetooth. 

 

Learn more about how Fitbit sync their data on this article. 

 

Hope this clarifies your inquiry. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-11-2022 10:33

In response to MarreFitbit

‎01-11-2022 10:33

My ionic is connected with Bluetooth but I don’t always have my fitbit ap running?  You’re telling me that it needs to be running all the time? 

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‎01-13-2022 07:42

In response to MarreFitbit

‎01-13-2022 07:42

Didn’t work…didn’t mean to hit best answer 😞

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