help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Firmware Update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-28-2019 09:36

‎10-28-2019 09:36

I just did my update and my ionic shut completely off and will not come back on.  I contacted customer service and im being told my watch is not covered under warranty and that I would have to but another Ionic!!! Its not even a year old.  How perfect fitbit sends me an update and ruins my watch and its my fault and I have to pay!!! I don't think I will ever use fitbit again.  I am so disappointed right now

Best Answer
4 REPLIES 4

‎10-28-2019 10:33

‎10-28-2019 10:33

Hi @TinaTurner2580 welcome to the forums.  Can you follow the instruction here Restart Ionic and report back how it goes?

Best Answer
0 Votes

‎10-28-2019 10:46

In response to SunsetRunner

‎10-28-2019 10:46

This did nothing. My watch turned off during the update and it will not
come back on. It does nothing
Best Answer
0 Votes

‎10-28-2019 10:51

‎10-28-2019 10:51

Welcome to the club! Fitbit is a totally unethical company acting in their own self interest and without a real care to customer service. They spew the canned responses and then tell you sorry your are out of luck, pay us again.

I bought a new Garmin after they killed my ionic. I had some tech support questions as a new Garmin user. They spent over an hour with me on the phone just helping me get used to the new environment. The metric and information available is much more robust. 

I was a years long fitbit user, upgrading several times over the years. But I have washed my hands of Fitbit. Nice business model. What a joke.

Best Answer
0 Votes

‎10-28-2019 11:11

In response to wck777

‎10-28-2019 11:11

Thanks for the info I will check into Garmin now. Definitely not going the
fitbit route again.
Best Answer
0 Votes