10-05-2021 10:24
10-05-2021 10:24
I also have Fitbit Ionic and also don't work anymore. Will there be a solution?
10-05-2021 11:37
10-05-2021 11:37
Welcome to the Community Forums @Siim.
I'm sorry to hear the difficulties you've experienced with your Fitbit Ionic. May I confirm if your Ionic is not turning on? Do you see something on the screen? If you haven't done so, I suggest trying a restart. See How do I restart my Fitbit device?
If that does not work, let's try a factory reset on your device:
Hope this helps.
10-06-2021 09:57
10-06-2021 09:57
10-06-2021 11:09
10-06-2021 11:09
Thanks for getting back @Siim.
Thanks for the additional details shared. To work on this together, please confirm if you tried the factory reset as described before, Did you try the update one more time?
In the meantime, let's review our help article Can I extend my Fitbit device's battery life?
Catch you later.
10-06-2021 11:28
10-06-2021 11:28
10-06-2021 12:41
10-06-2021 12:41
@Siim Thanks for your response.
I appreciate all the troubleshooting tried so far. Since the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.
See you around.