Ionic not tracking heart rate

[car920]

had my iconic on since this a,m. . Usually do at least 6,000 steps or more at this time est 3:12 but only showing 613 with no heart rate, can you please advise

Moderator edit: updated subject for clarity

[NellyG · Accepted solution]

Tyr restartingnit several times and see ifbthat gets it working properly again. Let us know how you go 

Restart your tracker

[car920]

Did thst and it worked. Tks

[MarreFitbit]

It's nice to see you around the forums @car920! I'm glad to hear that your heart rate is back after following @NellyG's suggestion. Thanks for sharing the outcome!  

As you may know, your heart rate may be affected by any a number of factors at any given moment. Movement, temperature, humidity, stress level, physical body position, caffeine intake, and medication use are just a few things that can affect your heart rate. Different medical conditions and medications can impact your heart rate as well.

When your heart beats, your capillaries expand and contract based on blood volume changes. PurePulse LED lights on your device reflect onto the skin to detect blood volume changes and finely tuned algorithms are applied to measure heart rate automatically and continuously. The heart-rate icon you see on the display tells you if you're in 1 of 3 heart-rate zones.

Resting heart rate refers to the heart rate measured when you’re awake, calm, comfortable, and have not recently exerted yourself. We use your heart rate data from when you’re awake and asleep to estimate your resting heart rate. For best accuracy, wear your device to sleep. 

Your resting heart rate is usually higher than your heart rate while you are asleep, so don’t be surprised if your resting heart rate is higher than the lowest number that you see in your heart rate graphs.

Your tracker can have difficulty finding a signal, typically due to the tracker's fit. For example, wearing your band tightly may constrict blood flow in your wrist and affect the signal. We recommend experimenting with how high you place the tracker on your wrist. When you're not exercising, wearing the tracker just above the wrist bone--as you would a watch--typically works fine. However, moving the tracker up a couple inches can be helpful during high-intensity exercises or exercises that cause you to bend your wrist frequently. If you haven't already done so, please review our recommendations for wear and other tips shared by @SantiFitbit. 

Note that on Fitbit Ionic, the heart-rate value appears gray if your watch is searching for a stronger reading.
 

Occasionally your device may have difficulty getting a strong signal. If you don't see your heart rate on your device, first make sure you are wearing it correctly. After a short wait, you should see your correct heart rate again. On Ionic, make sure the Heart Rate setting is On. For additional troubleshooting, see Why don't I see my heart rate on my Fitbit device?

Keep these recommendations in mind. If there's any questions present, let us know! 

[Prajwal_kammar]

Hello, 

I am facing this issue for many days, especially when I am working out, while running, Heart rate does not show up. I restart my device at least once in a day. But problem still recurring. 

Do you have any alternate solution ?

[NOHRever]

If you get an answer please let me know.

This is my third fitbit and the first two were changed because.....the heart rate monitor was inconsistent. Currently, the heart rate monitor is inactive more than it is active. Hasn't tracked my sleep in like 2 weeks and sometimes it tracks my workouts. 

[brookamysimpson]

I'm currently experiencing the same issue! restarting the device has note solved the issue

[Jfred0973]

I also am having this same issue. My Ionic randomly tracks steps, heart rate, sleep, etc... and... most times... it does not. I have tried restarting the device, resynching with my phone, making sure all updates have been completed, I even did a factory reset, and still... the problem persists... This has been going on for almost 2 months now... 

[NOHRever]

I trashed mined. I feel like Fitbit does this so that we can upgrade because it’s the second watch that did the same thing to me.

Get Outlook for iOS

[brookamysimpson]

I spoke to someone on the live chat who was able to run through trouble shooting  and then since we couldn’t fix it offered a replacement since it’s within warranty. I would definitely recommend to speak to them!

[Jfred0973]

I am trying to get through to Support.... not having much luck. I know they are probably crazy busy! I'll keep trying, thank you!

[Siilyme]

Im has stopped tracking

everything , only 18mths  old 

extremely disappointed 

tried everything. Battery only

last 18hrs What a wast of Money 

never buy one again.

Same with me , will not waste my money. Sooo disappointed with Fitbit 

Moderator edit: merged reply

[LiliyaFitbit]

Welcome to the Fitbit Community, @Siilyme.

Thank you for the details mentioned and the troubleshooting performed. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team regarding this. Please feel free to contact our team back as they already have all the details and special tools to continue assisting you.

Meanwhile, I recommend checking if your Fitbit device is updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device?

See you around.