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First Time Ionic Setup - Not updating to latest firmware

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‎08-12-2020 22:55

‎08-12-2020 22:55

I just bought a fitbit ionic.  The firmware is 27.31.1.16.  Many of the apps and clock faces won't download until i have the latest version.  I've tried the troubleshooting steps regarding restarting the phone and my device.  Also deleting the device and repairing it.  Nothing is working.  Please assist!

 

 

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‎08-13-2020 06:21

‎08-13-2020 06:21

Hello @Rootzone and welcome to the Help forums.  Fitbit provides firmware updates to all users over time, not to all users all at once.  New users who need a firmware upgrade usually get it in 24-48 hours after activation.  Your firmware is several updates out of date.  I can't tell you how many, because Fitbit changed some information in the Help articles.  I can share a personal experience.  I put an Ionic on my husband's account.  At that time, I could tell it was seven updates out of date.  Fitbit didn't give the entire seven updates all at once.  It took a week and two updates.  Be patient.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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