FitBit Ionic losing functionality

[Chris_MY]

I purchased my FitBit Ionic on 26 December 2019

It worked well for about 6 months

After that the Heart Monitor stopped working (even though my heart didn't!)- a problem that I could live with!

Over the last two weeks the stride counter has almost stopped entirely - show values like 350 instead of 25000 and the battery needs re-charging every day instead of once per week )when I first purchased the product). The time, stop watch and email notifications (the functions that I use the most) seem to work okay.

I changed the clock face because that was suggested on a forum but that made no difference

Also, the Warranty Return Policy on the Fitbit website seems to go in a loop without allowing me to find out what I am supposed to do.

Any suggestions?

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[Chris_MY]

What about for Australia?

[PaulMe]

What about for Australia?

1800 875 234 will get you through to the U.S. support team.

Perhaps Odyssey13 can add the Australian 1800 number to his/her documentation for when the question is asked again?