FitBit ionic not syncing

[KittyKatKris]

My Ionic is not syncing, and it’s gotten

worse since the last update. I’ve tried turning off the Ionic and turning off my iPhone 6s+.

It takes a long long time to connect to WiFi. It randomly stops counting steps, and other times, there’s an unusually high count (like yesterday, 25,000 steps!) I want to love my Ionic, but this is  very frustrating!

[N8teGee]

If you're having syncing issues it's worth taking a look at this fitbit help document. It has some troubleshooting steps you can follow. 

[Vix46]

That didn’t help. I’ve switched my iPhone on and off, deleted and reinstalled the app and tried syncing it as a new device. I tried factory reset but now it’s stuck saying error need to sync to delete data. Absolutely fuming as it was fine until the latest software update. 

[N8teGee]

@Vix46 The following solution was posted in a different thread regarding the error message after doing a factory reset.

[Vix46]

Now it’s just flashing at me and the app can’t find it

[Melissa517]

I found a wonderful solution and now I am pleased as peaches about it. I got me a new cell phone that is compatible with my Ionic.  I got me the Samsung Galaxy 8 and every thing works well. 

[N8teGee]

Restart your phone and the Ionic by pressing and holding the left button and bottom right button together for 15 secs (until you see the fitbit logo). 

[Vix46]

I’ve had the Fitbit one & blaze and the ionic for the past 8 months all worked great with my iPhone thanks. I’d say it’s the update to blame not my iPhone. 

[N8teGee]

@Vix46 I would recommend contacting Fitbit support, hopefully they will be able to determine whether the issue is hardware or software related and provide you with a satisfactory solution. 

[Vix46]

Already done that on Twitter. Still waiting an hour later for a reply to my message. I won’t be changing my iPhone, I’ll be looking for a new tracker that’s not a Fitbit 

[Vix46]

Thanks for your help anyway 😊

[SunsetRunner]

Doing the same. Disappointing tech combined with terrible customer service.