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Fitbit App shows phantom KM - Run exercise

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‎12-08-2020 13:35 - last edited on ‎12-23-2020 16:04 by Fitbit Moderator

‎12-08-2020 13:35 - last edited on ‎12-23-2020 16:04 by Fitbit Moderator

After a run my app shows some time and distance against an extra km. For instance today’s run was 7.3km. The app correctly showed a part bar for the 0.3 of 8th kilometre, but then also shows a 0.3 part bar for a non-existent 9th km?

 

Moderator Edit: Clarified subject

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‎12-23-2020 16:04

‎12-23-2020 16:04

Hi @MelbournePB, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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