I was wondering about the experiences of other Canadians regarding a Fitbit Force refund that I have been unable to receive after following the instructions and registering from a webpage found on the recall letter from the CEO of Fitbit.
I was given a Fitbit Force fitness tracker/watch that I later found out had undergone a voluntary recall and the company was offering a refund. I registered to request a return kit. I received the return kit. Using UPS, I sent the Fitbit Force using the return kit on January 16, 2024 and received proof of delivery. The website indicates that a reimbursement check would be sent within 2 - 4 weeks of their receipt of the Fitbit Force.
After waiting 4 weeks, I contacted the 1-888 phone number provided on the webpage. I spoke to a person telling me that they had received my Fitbit Force, and that she would escalate my case. Over a year later, I still have not received my refund. I have called back several times during the intervening time and spoke with various people and have had my case escalated several times, but I feel like I’m getting the runaround as they are unable to provide me with a reason for the delay.
Until now, I have been patiently waiting.
From Google Support’s Fitbit Help Center webpage, I found a contact phone number and spoke with a person who was also unable to help me.
I am aware of the Consumers Protection office in Canada, but I don’t know if going through the process would be beneficial.
I saw the “Fitbit Force recall” post on this public forum, but it wasn’t helpful.
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