The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.
The forum is exploding with the same issue you are having. The answer they are giving is the same they gave me. You are past warrant [even though we broke it] here's 25% discount on a new one.
Ionic (27.32.10.20), Surge (Did not live up to 5 ATM Spec originally on tech spec), Samsung Galaxy S5, Moto G5 Plus