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Fitbit Ionic Adidas Edition not working

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‎11-18-2019 14:59

‎11-18-2019 14:59

I was wearing my Fitbit getting the daily tracking in and then bam it just goes black and doesn't turn on again. I don't know what to do to get it back on. I tried restarting it, I tried charging it, I tried syncing it on the app. Any suggestions? It's only a year and a half old and I don't really want to have to replace it.

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‎11-18-2019 15:22

‎11-18-2019 15:22

Contact Customer Support.

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‎04-01-2020 16:52

‎04-01-2020 16:52

I I bought the inonic adidas about a year ago and it turned black few days ago. It is completely dead. I contacted fitbit support and the only think they offered me a discount of 25% on my next purchase. This is an insult as they do not stand by their product. I discourage anybody from buying this product in the future.

 

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