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I've been hacked

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‎03-31-2020 06:33

‎03-31-2020 06:33

I haven't gone to my privacy and security information until now and I see that I have been hacked. There's a different email address where mine should be, and I can't even change the password. 

 

Can someone please help me?

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4 REPLIES 4

‎03-31-2020 08:06

‎03-31-2020 08:06

Hi @TerraB729 - It’s best you contact Support for this. They can help you.

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‎03-31-2020 08:31

In response to SunsetRunner

‎03-31-2020 08:31

Hello - I would but it won'tet me log in to contact support because someone changed my password when they changed the email address, so only the hacker can contact support by logging in. 

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‎03-31-2020 09:10

In response to TerraB729

‎03-31-2020 09:10

Here is an article about it - click to read. You can always call support, too.  Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎04-01-2020 17:30

‎04-01-2020 17:30

@TerraB729 Sorry for the trouble you encountered. I see that you've been in touch with our team, and it looks like they've helped you to resolve this. Let us know if you require any further assistance.

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