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Fitbit Ionic Buttons not working

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‎10-20-2020 02:06 - last edited on ‎10-28-2020 13:47 by Fitbit Moderator

‎10-20-2020 02:06 - last edited on ‎10-28-2020 13:47 by Fitbit Moderator

I love my Fitbit Ionic but recently the "LEFT Home Button" doesn't always register when you press it. I've clean it and even used a toothbrush and still no luck. I've had a similar issue in the past but after a good brushing, the button worked. Now brushing hasn't helped? Any advice?

 

Moderator Edit: Clarified subject

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‎10-28-2020 13:50 - last edited on ‎11-04-2024 13:56 by Fitbit Moderator

‎10-28-2020 13:50 - last edited on ‎11-04-2024 13:56 by Fitbit Moderator

@fedup1_1 A warm welcome to the Fitbit Community. Thank you for getting in touch about this.

I appreciate the troubleshooting tried prior to posting. In this case, I've shared your post with our Support team and they mentioned you already have a case with them, please continue the communication through email, they'll be happy to assist. 

Have a great week. 

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