Fitbit Ionic Charging Issue

[Prajwal_kammar]

Dear Friends,

I am using fitbit ionic from past 1 and half years, right now i am unable to charge the device now. When i connect charger to device it is displaying only 0%. 

I have kept device for charging overnight but still it is not waking up. 

[SilviaFitbit]

@jbtaco2002 Thanks for the details mentioned. I appreciate the troubleshooting tried. I've shared your post with our Support team and they will continue assisting you through email, please check your email inbox. 

@GWRower Thanks for your input. 

@Tissakay Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. I've shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you have any additional questions. 

[Prajwal_kammar]

Hello Silvia 

Thank you very much for the feedback. I cleaned both charger and watch with hand sanitizer, it worked. Now my watch is ON working in good condition 

[SilviaFitbit]

@Prajwal_kammar Thanks for getting back. I'm glad to hear that after you cleaned both charger and watch, it started working. 

I'll be around if you have any additional question. 

[jbtaco2002]

@SilviaFitbit it has been a couple months and i have not heard anything from your support team through email. i had a 2nd fitbit ionic that was my wife's that she never used, but if my other one is under warranty for replacement, can you help initiate support for that please?! thank you so much

JB

[calc76]

I tried using rubbing alcohol as others have mentioned but that didn't seem to work well enough in my case.

I noticed my charger center (power) pin appeared to be rusted so I soaked the end of the cable in CLR (rust remover) cleaner which fixed the problem.

[jbtaco2002]

@SilviaFitbit 

just so everyone is aware... when you have a replacement watch that has also failed and more than 1 year has passed from the original watch's date of purchase/warranty period, you are supposedly no longer eligible for a free replacement. Fitbit will only offer you a % discount on buying a new watch.

in my case though:

Ionic#1 12-25-2017 to 7-4-2018 (R.I.P.) 100% free replacement Case#2MXV84WRP

Ionic#2 8-3-2018  to 2-10-2019 (R.I.P.) 100% free replacement Case#25649209

Ionic#3 3-28-2019 to 2-21-2020 (R.I.P.) 100% free replacement Case#28851596

Ionic#3 is for some reason not under warranty anymore(based on Fitbit's warranty policy, i guess it shouldn't have been a free replacement).

i reached out for help on March 5th 2020 and was told my case was being referred to support, but i never got any support... and now i am only offered a 25% discount on purchase of a new Ionic.

i love this watch, but it is terrible and it in my experience cannot last a year before failing a miserable and common battery related death that many other Ionic owners have also experienced.

😥

John B