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Fitbit Ionic Dead due to Condensation

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‎03-02-2020 07:29

‎03-02-2020 07:29

Hi, I've had a Fitbit Ionic for almost two years. I know it's supposed to be waterproof, but I am super careful with it and don't swim with it or shower with it. If it gets sweaty, I wipe it down with a towel. The other day, the battery completely died. I plugged it in and the screen immediately said Charging 0%. I came back six hours later and it wouldn't turn on anymore, and it wouldn't charge. It has been completely dead ever since. I noticed that the sensors in the back appear to have some condensation on the windows. I thought these things were waterproof?  And I don't even swim or shower with it on?

 

I followed the troubleshooting tips listed on the support site. Then I started a chat with a Fitbit support representative. At the end, she gave up and gave me a 25% discount code, which was incredibly disappointing. I was hoping it could be fixed somehow. The discount code doesn't even mark the Ionic down lower than what I could purchase it for on Amazon! Completely disappointed right now. I can't spend that much money on another device that won't last two years. Does anyone else have any ideas on how I can resurrect it?

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‎03-03-2020 10:58

‎03-03-2020 10:58

Hi @geams13,

 

Some people have reported success with the "rice trick", which is to place the watch in a ziplock that has some rice in it for a few days. The rice may absorb the excess moisture sometimes. If this works, the Ionic would no longer be water-resistant, but it may work. Best of luck.

Work out...eat... sleep...repeat!
Dave | California

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‎03-03-2020 11:10 - edited ‎03-03-2020 11:11

‎03-03-2020 11:10 - edited ‎03-03-2020 11:11

@geams13 Welcome to the Community. Thanks for taking the time to share your experience with your Ionic and our Support team. 

 

I appreciate that you mentioned how this situation made you feel. Your feedback and comments are appreciated, we're always striving to improve our services offered. 

 

Our Fitbit Support team reviews each case individually and the option provided is based in the Fitbit Warranty. We don't have a repaired center, that's why our team sends other options and try to resolve it offering troubleshooting. 

 

@WavyDavey Thanks for your advice. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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