Fitbit Ionic Firware Update Fails

[Aquakiwi]

For over a week now I have been trying to install the latest fitbit OS 3.0 to my ionic, with no luck. I have been reading the different feeds, blogs, and posts on people having the same issue with this. Obviously it is poor effort on Fitbits part to release such a failed solution to customers. Yes I have tried various solutions offered on the various post.

At the stage now where my fitbit ionic is just about destined for the rubbish bin, as having a red X on my screen does nothing for me wearing it, and having my weekly "Fitness Update" show days of nothing is just a waste of my time, effort, and money. This was the first fitbit I've had and I've had it for just under a year. 

So far in my life this is the worse supported device I've encountered, and failing a proper response from fitbit to fix this issue, will be the last fitbit device I ever purchase. 

Unhappy customer with the frustrating service provided by fitbit.

[SoccerRefJeff]

So, after the firmware update locked up on my Ionic yesterday - it got stuck at about 3/4 of the blue screen and just sat there for over an hour, I restarted the Ionic. Now all I get is the Fitbit start up splash screen. It has been this way for about 15 hours. If I power off, it comes right back to the logo. I have tried to start the update again and the phone can't find the Ionic. Turned Bluetooth off and on, removed Ionic from Bluetooth devices, now it can't be found. Do I now have a "bricked" Ionic and it is time to give up? 

[John8881]

I am had the same problem. So what the customer service give is not solving the problem. 

[Davidcws123]

looks like im screwed 😞

Hi David,

Thanks for getting back to us.

About your refund question, we'd like to ask for your understanding that since the Fitbit was bought from a partner or another retailer. We're unable to provide a refund as we can only exchange or refund items purchased from fitbit.com.

We'd like to ask for your consideration that. our limited warranty provides replacements for trackers deemed to have a manufacturer's defect within 365 days of the original purchase. 

We appreciate your patience and understanding with this matter and at the same time, apologize for the inconvenience this may have caused you.

Thank you for being part of the Fitbit family and please let us know if you have additional questions.

Sincerely,

Kirk Neil S. and the Fitbit Team

[davidyeo78]

Yes. I bought it from a third party vendor.

But can you then send me a replacement with the latest firmware updated, so that I can use my ionic. That’s all I am asking for!!!

Sent from my iPhone

[Davidcws123]

I hope they can tell us what are the solutions. Not what they cant do. Isnt this is what customer service stands for ? They service the customer. 
Sent from Yahoo Mail for iPhone

[tjromero]

This is exactly what has happened to my Ionic. It just flashes the logo over and over again. 

[tjromero]

Likewise. Its been like this now for about two weeks. I've tried everything.

[SoccerRefJeff]

Yep. And Fitbit made me the gracious offer of 25% off a new one purchased direct from them!

Sent from my iPhone

[tjromero]

What kind of service is that? A huge company that already gouges it's customers with unique charging cords for each device... Why in the world wouldn't they offer a complimentary refurbished replacement since this problem is directly due to a firmware update. Why in the world would a company like Fitbit turn down the opportunity to be a hero in a situation and spread good vibes out to the community they have that are currently frustrated with responses, or lack there of?

[SoccerRefJeff]

Their customer service sucks!

Sent from my iPhone

[Aquakiwi]

My guess is that because they are big they don't care, and that is why I no longer have a fitbit Ionic, and never will again buy anything from them or any related companies they own. At least Samsung admitted they had an issue with the great note issue, recalled all the phones and gave refunds.

Fitbit has an issue, that has been around for years, they won't acknowledge it or do anything about fixing it. If they did it wouldn't still be an issue. I feel sorry for anyone whom buys one now and runs into this issue known for years. 

Best way to make a change, is vote with your feet and never purchase from them again. Unless they actually have a real change and come out acknowledge the issue, then do something about it. However looking at the track record I don't see that happening. 

[Aquakiwi]

@SoccerRefJeff They first would actually have to have customer service for it to suck.