Fitbit Ionic Fitpay setup error 0.

[Dylann506]

Hi ladies and Gents, Just trying to setup my FitBit wallet, as i press get it comes up with the "preparing..." message but doesn't get any further then this.

just pops up an error message saying "the operation couldn't be completed. (fitbit.paymentsError erroe 0.)"

I've tried un-pairing though Bluetooth and restarting both iphone and ionic as well as deleting the FitBit application and re downloading it on the apple store nothing has worked thus far. 

Anyone else had this problem and know a solution? 

Thanks everyone! 

[SunsetRunner]

@Dylann506I've not seen that error before but just to be sure, are you in an area that Fitbit Pay is supported (and with a supported bank and card) and using a supported phone?

[Dylann506]

@SunsetRunner Appreciate the reply! According to fitbit my bank (commonwealth bank of Australia) is supported. I'm assuming an iPhone is supported as i can download the application on the apple store all the features work fine on my flex and charge HR the ionoic works fine for the most part also its only the wallet application i can't get to work. I cant setup the fit bit wallet feature on my windows 10 64 bit p.c  i'm fairy tech savvy but at this point I've got no clue and i don't believe  its possible to set up on p.c for security reasons.

Thanks! Have a good one! 🙂

[Dylann506]

[MattFitbit]

@Dylann506 Thanks for getting back to us with a screenshot. 

I spoke with our engineering team and they recommended performing the following:

• Restart your Bluetooth from within your phone's settings (not from the control center) by toggling on/off
• Manually sync your Ionic 
• Attempt to setup Fitbit Pay again

After performing these steps, if you are still unable to set up, let me know. 

@SunsetRunner Thanks for the assist! 

[Dylann506]

@MattFitbit Unfortunately these steps didn't make a difference, still gets stuck on the preparing screen before showing the error message posted above.

Appreciate the reply! thanks.

[Ken200]

I'm having exactly the same issue.

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[RobFitbit]

@Dylann506 Thanks for trying Matt's suggested workaround. I work with Matt on Fitbit Pay concerns, and I'm escalating your experience to our engineering team. Can you provide me with your phone model and OS version?

@Ken200 could I get your phone model and OS version as well? 

Thanks for helping @MattFitbit and I get to the bottom of this!

[Ken200]

iphone 5 iOS 10.3.3

[NathanYorkJr]

I did all the above steps and have the same setup as the OP. Still getting this error. Any solution?

[zeezik]

When I got to add a device code on my Fitbit for the first time without Fitbit pay it keeps saying error no matter what I try.I tried to ask Fitbit but they had no idea.It is one-day old.It says enabled then a check mark beside it then disabled under then there is a small space and it shows a change pin button.Remember I do no want Fitbit pay

[Dylann506]

@RobFitbit I can confirm its iPhone 5 issue its works totally fine with my iPhone 6 and the problem only occurred with my iPhone 5  (i was using an iPhone 5 for a fitness tracking and iPhone 6 as my daily phone)

[Dylann506]

@NathanYorkJr what phone are you using Nathan?

[NathanYorkJr]

iPhone 5

[Gsml]

I have the exact same problem. Country/Bank/bank card is on the supported list, but I can't get far enough into the process to add it. The Error 0 pops up 😞

[danielkadamsjr]

I am having the same issue iPhone 5 as well. 

[Dylann506]

@RobFitbitiphone 5 iOS 10.3.3 - Not Working

                   iphone 6 iOS 11.2.1 - Working 

@danielkadamsjr I'd say iPhone 5 users are out of luck at the moment maybe there will be an update to resolve this problem in the near future. who knows.

[NathanYorkJr]

Was in the phone with them. Told them I knew I wasn't the only one with the issue. They boosted my issue to top priority or something. Seems they are working on it.

Best,
Nathan York Jr

Moderator edit: Personal information removed 

[RobFitbit]

Thanks everyone for reaching out and providing more information.

The issue has been escalated to our engineering team, and they are going to investigate. I don't yet have a timeline for a fix, but I'll update this thread once we do. 

[PaulThornton]

I'm having the exact problem with my iPad.