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Fitbit Ionic Heart Rate Failure Image Uploads

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‎05-03-2019 09:31

‎05-03-2019 09:31

Hi All,

 

I wish to keep this simple by creating a thread which shows photographic evidence of FitBit's Ionic Smart Watch fault (which FitBit have confirmed in two emails to me) with the heart rate monitor when doing exercise

 

My testing was simple, every 1K, I took a reading on the treadmill to gain an average, the Fitbit was on from the start of the 5K run until 5K was completed with run ended at the start of the cool down process.

 

So, the readings.

 

LifeFitness

Avg HR = 129bpm

Max(BPM) = 138

Fitbit Ionic (with official fitbit ionic sports strap)

Avg HR = 174bpm

Max(BPM) = 195

 

Please post your results and maybe together, we can get Fitbit to notice!IMG_5063.JPGIMG_5064.PNG

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‎05-04-2019 15:49

‎05-04-2019 15:49

It's great to see you around @Shakey-Shane. Thanks for the details that you've mentioned and the images that you've shared. 

 

Our Support team is always working to provide you with troubleshooting that can help you fix any inconvenience you might be experiencing. If there's any issue that our team is aware of, they will let you know. 

 

Your understanding and patience is appreciated while this gets resolved. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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