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Fitbit Ionic Locked

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‎10-22-2019 06:47

‎10-22-2019 06:47

I went away on holiday and for some reason my Fitbit had locked it's self. It kept telling me to unlock from phone.

 

Anyway I tried the 3 buttons, tried the device unlock options but nothing worked.

 

I then removed the device from the Fitbit app, uninstalled the app and thinking I could just re add it again and set it up as a new device. When going through the setup it's asking me to unlock from my phone which I can't as the device is no longer connected to it.

 

Can anyone help?

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‎10-23-2019 04:01

‎10-23-2019 04:01

You can only unlock your fitbit from the phone as long as it is connected. Now that you have removed the fitbit from your account that procedure will not work. I suggest contacting customer support in the hope that they might have a way to help: contact.fitbit.com

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