03-19-2018 20:17
03-19-2018 20:17
I tried to update my fitbit ionic. It stopped connecting to my phone. I reset it to factory settings.
Once that happened, the fitbit logo would not stop blinking on my ionic. And I can not get it to re-connect with my phone. And I can not get it to do anything else than blink.
What do I do?
Answered! Go to the Best Answer.
04-24-2020 11:18
04-24-2020 11:18
The same issue with flashing logo nothing changes when restarting it. It all happened as I was updating to the latest OS as of today 24 April 2020... Any ideas?
04-24-2020 12:19
04-24-2020 12:19
05-05-2020 21:36
05-05-2020 21:36
It still doesn’t work
05-05-2020 21:39
05-05-2020 21:39
Same for me
05-21-2020 14:25
05-21-2020 14:25
yeah this is bull**ahem**. Out warranty, watch is updated all of a sudden blinking logo and no this watch has never been dropped even. So piszed off
05-22-2020 03:59
05-22-2020 03:59
05-22-2020 05:00
05-22-2020 05:00
Amazingly, I was within 3 days of warranty when I called. New one on the way. Hopefully an update doesn't brick this one as well.
06-02-2020 07:39
06-02-2020 07:39
Same here.
09-26-2020 08:26
09-26-2020 08:26
Mine won't turn on at all it just blinks the blue fitbit logo
10-09-2020 17:54
10-09-2020 17:54
I had the same issues. It was a birthday present from my fiance. I've tried everything and it just doesn't work. I went to the online chat customer service representative and they were less than helpful. I'm past the warranty replacement and I've only had it for 3 months. I'll never buy another Fitbit. It's just a piece of junk.
10-17-2020 11:24
10-17-2020 11:24
After trying so many things, I this this might help someone.
I tried a hard reset in my ionic pressing the three buttons. It never woke up after that and only the logo was blinking.
After some attempt and contacting fitbit support, it worked doing the following:
Press the three buttons at the same time for 12 seconds (be so precise and max exactly. Use a timer). After these 12 seconds, keep pressing the left in the right side (there is only one) and the upper one on the left and release after this 12 seconds the button on the bottom left side. Continue pressing the other two for additional 8 seconds and release them at the same time after that.
Keep the watch attached to the power. If it works you will feel a vibration.
Try several times as needs to be so exactly (as mention, use a timer) . For me it didn't work when I was assisted by fitbit but worked at the third attemp. Be patient.
Hope this helps
Joaquim B (from Sabadell)
10-18-2020 12:48
10-18-2020 12:48
06-13-2021 11:05
06-13-2021 11:05
Ionic HR and steps stopped working, followed advice on forum to do a factory reset, this resulted in a warning about, not all data erased, try again, so did that, now just flashing the logo constantly and won’t do anything else.
07-07-2021 18:06 - edited 07-07-2021 18:10
07-07-2021 18:06 - edited 07-07-2021 18:10
Hello everyone. For all of you who are new to the Fitbit community, welcome.
Thanks to all for the efforts to resolve the issue, sharing the solutions and steps you've tried. I understand that this can be very frustrating, your feedback and comments are greatly appreciated. If you're experiencing this issue, please try the following:
If the issue persists, I recommend getting in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.
I am going to close this thread, but if there is anything else we can help you with, do not hesitate to start a new topic.
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