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Fitbit Ionic Not Charging

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‎04-21-2018 02:22

‎04-21-2018 02:22

My Fitbit Ionic is less than 6 months old, it hasn't been worn for a few days, but I've just put it on charge, the screen is blank and I've tried resetting it. The charger is properly connected but nothing is happening, its been on charge for over 10 minutes and I'm not sure if its the charger. Does anyone know what might be happening?

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4 REPLIES 4

‎04-21-2018 06:37

‎04-21-2018 06:37

Are the contacts on the device clean?  Sometimes this prevents the charger from connecting properly.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎04-21-2018 14:28

‎04-21-2018 14:28

Try a different charger “head” at least that’s what I think they’re called...

“Just keep swimming,Just keep swimming, swimming, swimming”- Dory
If you find my answers helpful, Vote for them and accept them as the Solution!
Ionic | Charge 2 | iPad 2017 running iOS 12.1.2 Beta
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‎04-21-2018 14:33

‎04-21-2018 14:33

This happened to mine yesterday. I left it plugged into the charger for nearly 24 hours with no charge. Tried all the usual tricks of changing plugs, cables etc as well as a manual reset.  Then all of a sudden, after 24hrs of no action,  it started charging again. Now it is fully charged but not detecting heart rate for some reason. Oh the joys of it all. 

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‎04-21-2018 14:46

In response to CamLecks

‎04-21-2018 14:46

Wow.... Fitbit is weird

“Just keep swimming,Just keep swimming, swimming, swimming”- Dory
If you find my answers helpful, Vote for them and accept them as the Solution!
Ionic | Charge 2 | iPad 2017 running iOS 12.1.2 Beta
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