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Fitbit Ionic Not Tracking Anything

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‎03-16-2020 14:30

‎03-16-2020 14:30

First, yesterday my Ionic started tracking steps even when I was not wearing it. So this morning I did a factory reset. Now I have firmware 70.7.14 and now it's not tracking anything. I am get notifications and that's all. Was working fine up to this point.

I have tried the reset several times and have tried removing it and running the setup several time and nothing seems to work. I have also tried different clock faces and still nothing.

 

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‎03-17-2020 13:30

‎03-17-2020 13:30

When you were not wearing it Was  the Fitbit near a vibration source like a fan, dehumidifier, or even a computer CPU? It can see the vibration as steps and add false steps.

You can enter a driving record to get rid of them

 

Delete Steps

 

For the rest I would contact support to see what they can do. Use Help link at top of forum

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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