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@Gason Welcome to the Fitbit Community! Thanks for posting your inquiry on this thread regarding your Ionic.
What do you mean by that? Ionic should be on after you finish the set up process. Is your not turning on?
If it is not turning on try performing a restart on your watch. That should help.
Also, please check if you have any firmware update available. If you have any, please update your watch.
Hope this helps. Keep me posted! 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@Gason Thanks for your reply and for sharing the steps that helped you out with this!
I'm sure other users who are experiencing the same will find this helpful. Thanks for sharing this.
Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some!
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