Fitbit Ionic Resets Randomly

[trenee1985]

Hello.

My Fitbit has been resetting itself randomly throughout the day, even while exercising. I saw that there was an update, to which I did update it and it now has Version 27.71.6.19, and it still reset itself this morning while in the weight program. Please help as I don't want my progress to be loss while working out.

[SilviaFitbit]

@trenee1985 A warm welcome to the Fitbit Community. Thanks for the troubleshooting tried prior to posting. 

I'll be happy to help you with this, I understand the importance of tracking your data. 

In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

[Bloodeater64]

Mine does the same thing but not always while running the exercise programs. Can be just sitting there, go to unlock it and it reboots. Can happen several times a day or once a day.

[SilviaFitbit]

@Bloodeater64 A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate that you mentioned your Ionic seems to be resetting several times a day. I would like you to restart your watch and make sure you have the latest firmware version installed. After this please continue monitoring it and let me know the results. 

Looking forward to hearing back from you. Let me I'll be around if you have any additional questions!