Ionic won’t turn on

[cjotter]

I have charged mine. Cleaned contacts. Even bought a new lead. It won’t turn on. 

Moderator Edit: Clarified subject

[SilviaFitbit]

@cjotter Welcome back to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. In this case, I've shared your post with our Support team and they mentioned that you already have a case created with them, please continue the communication through email. 

I'll be around if you have any additional questions. 

[rminshall68]

my ionic won't charge ,I tried 2 leads and not affect ,it comes up battery 0% 

it is very irritating ,the watch is 2.5 yrs old ,will not buy other one until they have sorted out their issues with software updates 

[Smallhound]

the same thing has happened to me.  It shut itself off after being at 15% battery.  I have charged it for hours, tried multiple outlets, it will not turn back on.

[Smallhound]

My iconic is less than 6 months old.

[ChelleB13]

If its fully charged, try holding down all 3 buttons at the same time. That worked for me one time (my battery is completely dead this time and it won't work)

[fadelaskalan]

 I have the same problem

[Joysilly]

I am having the same issue.  I can not get it back on

[richlishtrey]

Mine won't turn on either.  One month old.  Really enjoyed for that month.

Three button salute does nothing.  Charged over night, three button - nothing.

No response on the screen or app-sync no matter what.

[Walker47]

Woke up this morning and my time display was blank. I was able to see my Ring notifications and other icons but could not see time. Pressed all the buttons to no avail. Went to my FITBIT App on my iPhone and it said a firmware update was available. I plugged in my Ionic FITBIT and hit update. After a couple of minutes firmware was installed and IONIC was back to normal

[SilviaFitbit]

@rminshall68 Hi there. Thanks for the troubleshooting tried and the details mentioned, I see where your frustration is coming from. 

I would like you to try the troubleshooting posted in this article: Why isn't my Fitbit device's battery charging? even though you have already tried some of the steps posted there, it's recommended to try the whole procedure. 

@Smallhound @richlishtrey Welcome to the Fitbit Community. Thanks for the troubleshooting tried prior to posting. In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

@ChelleB13 A warm welcome to the Fitbit Community. I appreciate the troubleshooting performed. I would like you to try the procedure listed in this article.

@fadelaskalan @Joysilly Welcome to the Fitbit Community. If your Ionic isn't charging please try the procedure posted in this article. 

@Walker47 Hi there! Thank you for taking the time to share your experience with your Fitbit Ionic, it's good to hear that's back to normal. 

I'll be around if you have any additional questions.