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Fitbit Ionic - Unsatisfied Response from Support

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‎03-19-2020 00:38

‎03-19-2020 00:38

Hi

   I am really unsatisfied with the Fitbit Support. 

As a product Fitbit Ionic has got good functions related to both health and medical issues ( and that is the reason I bought the device).

 

The issues that are as follows with the device:

1. Battery draining very fast even after charging.

2.Hagning multiple times a day.

3. Restating by itself without any reason.

4. The functions are not working at all.

 

I am not getting a proper response from the Fitbit Support even thou I mentioned that I need it urgently as I was using it on a daily basis due to medical reasons which is very important to me.

 

I am very disappointed and need an urgent response.

 

Thanks

Wahid R Alansari

w.ansari64@yahoo.com

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1 BEST ANSWER

Accepted Solutions

‎03-19-2020 06:24

‎03-19-2020 06:24

I’m so sorry you have to go thru this, @W.ansari64 . These are not ordinary times with businesses being severely affected by sick employees and mandatory shutdowns, as I’m sure you well know. Of course this means it is all the more important to take care of your health. I’ve got a couple suggestions:

  • The first thing to try in a situation like this is to restart your device. Sometimes, that’s enough. 
  • If that does not work, try this: Sync your Ionic. Remove it from your Fitbit app. Restart it twice, then set it up in your app again. 

I’m afraid the only other suggestion I have at this point is to replace it if it is out of warranty. For anyone not in urgent need, I would say to wait it out. But that does not sound like a good option in your case. If you decide to replace it, I would recommend the Versa 2. It should fit your needs. But if you do this, I suggest:

  • Go to a store and purchase it from there so you can go home with it. Many online retailers are experiencing delays because of the Pandemic. Pick a store that has a good return policy such as Costco or Kohl’s.
  • Purchase the extended warranty if available. But be sure to read it first so as to understand exactly what it covers. Or, if you have an American Express card, use that. AmExp offers an extra year warranty on qualified items. Call first to check if your new device qualifies. 

I wish I had a better answer. Please let us know how it goes. 

View best answer in original post

Best Answer
2 REPLIES 2

‎03-19-2020 06:24

‎03-19-2020 06:24

I’m so sorry you have to go thru this, @W.ansari64 . These are not ordinary times with businesses being severely affected by sick employees and mandatory shutdowns, as I’m sure you well know. Of course this means it is all the more important to take care of your health. I’ve got a couple suggestions:

  • The first thing to try in a situation like this is to restart your device. Sometimes, that’s enough. 
  • If that does not work, try this: Sync your Ionic. Remove it from your Fitbit app. Restart it twice, then set it up in your app again. 

I’m afraid the only other suggestion I have at this point is to replace it if it is out of warranty. For anyone not in urgent need, I would say to wait it out. But that does not sound like a good option in your case. If you decide to replace it, I would recommend the Versa 2. It should fit your needs. But if you do this, I suggest:

  • Go to a store and purchase it from there so you can go home with it. Many online retailers are experiencing delays because of the Pandemic. Pick a store that has a good return policy such as Costco or Kohl’s.
  • Purchase the extended warranty if available. But be sure to read it first so as to understand exactly what it covers. Or, if you have an American Express card, use that. AmExp offers an extra year warranty on qualified items. Call first to check if your new device qualifies. 

I wish I had a better answer. Please let us know how it goes. 

Best Answer

‎03-21-2020 03:48

In response to SunsetRunner

‎03-21-2020 03:48

Hi Carol

 

     Really appreciate for your reply.
Kindly be noted that the device is not with me currently which I forgot to mention previously. The device is been handed over to Sun and Sand sports on the 12th of March 2020. As per them it’s been handed over to Fitbit technical team but as of now I don’t have any update from Sun and San Sports or Fitbit which is really disappointing.

 

Thanks

Wahid R Alansari

Best Answer