Fitbit Ionic battery draining

[Btorrent42]

Hello Everyone.

I've had my iconic for a while and have no issues concerning the battery and charging every 7 to 8 days. However just today my battery is now draining from 90+ percent down to 9 percent. 

Has anyone had similar issues? 

Moderator edit: Updated subject for clarity 

[Tony.r]

@Btorrent42 That seems like a fast drain. I would start by giving your Ionic a full charge and doing couple of reboots. You can do this by holding the bottom right and left buttons together until you see the Fitbit emblem appear. Once you have done the reboots keep an eye on the charge level and see how it goes. 

[Btorrent42]

I'll have to give that a try. Thanks for the suggestion.

[SunsetRunner]

Did restarting it help. Mine just recently starting to act really funny. Not holding a charge, stuttering when swiping the messages down, and the screen blinks quite a lot when it is supposed to be in manual mode.

[Btorrent42]

As of this last night I recharged it to 100% and over the night until
morning it decreased to 95%. I think the test is after today but so far it
seems to be holding the charge.

[Tony.r]

@Btorrent42 that's geat news keep us posted on how it goes. 

[Btorrent42]

As of this time today it's at 89 percent down from 100 percent last night. At the very least it's lasted today. I usually go strong at 4 to 5 days so hopefully it keeps that up today week.

[Tony.r]

@Btorrent42 looking better see how it goes over the next 24 hours. 

[Btorrent42]

Update: So far with my normal workout, shower , and job routine I'm sitting at 79 percent. It seems that it may have been an update or something but at the rate it's going it seems to be back to normal charge. I believe that a fellow user reccomended doing a restart of the watch which I can assume as helping!

Thanks very much for all of the advice everyonr!

[chrisri]

Yes I have the same problem

[chrisri]

I've tried rebooting repeatedly after a full charge, disabled wifi, etc. etc. Baloney! Everything was fine, watch battery lasted about a  week without a recharging until about a month ago.  Fitbit admit it...what did you do?

[SilviaFitbit]

Hey there @Btorrent42, @Tony.r, @SunsetRunner and @chrisri! I appreciate that you've shared some troubleshoot and that you've also mentioned the experience you've had after performing it. 

I'm also happy to see that after performing a restart and make sure you're fully charging it. It started working as normal for you. 

I'll be around if you need further assistance. 

[SunsetRunner]

So I have restarted it a few times. Kept it charged. The screen is not reacting and responding to touch like it has in the past. Is there a patch or an update that could be pushed. I have become really frustrated with the performance of the watch.  

[chrisri]

Whoa, I never said it was working.  My battery drains in 48 hours now even if I don't use the watch!

[SunsetRunner]

Now mh fitbit definitly died. The screem showed a vertical blue line and "puf", good bye.

I tried to restart but everything does not work anymore. I will try to send the Ionic to Fitbit but I think that this one goes to the trash basket.

Thank you!

⁣Sent from BlueMail ​

[chrisri]

I charged it last night and set it on the countertop now it's down to 47% charged and I didn't even touch it!

[pk78731]

same thing happened to mine, drained in less than 12 hours on friday, and yesterday, did a factory reset and it would not calibrate and the heart rate monitor green light never would come back on....this is the second time this has happened, and called support, this is my third replacement since march. they offered to replace or 50% off a new device......i love the device when it works, but it seems it has a 2-3 month life span.....and 50% off a new device just doesn't cut it in my book, specially since i spent 300 bones on this.....

[Btorrent42]

An update on my situation, my watch is currently at 21 percent today (Sunday).

What I did was reset the watch as suggested in the thread. That seemed to work.

[SilviaFitbit]

Hey there @SunsetRunner, @chrisri, @SunsetRunner, @pk78731 and @Btorrent42. I appreciate the details that you've mentioned. 

Thanks for sharing your experience @pk78731. Your feedback is appreciated and helps Fitbit to improve its watches and services that are being provided. 

I've shared your post on your behalf with Customer Support, @SunsetRunner, @chrisri. 

I'm glad to hear that's properly working for you @Btorrent42. 

Hope this helps! I'll be around if you need further assistance. 

[SunsetRunner]

Hi, just to tell you guys that my Ionic definitly died.

I supposed to restart to bring back the Ionic to lige, but I'm not God. It seems impossible and more impressive to me is the fact that I really don't know why and probably never will know. The company don't care about it even to improve the product.

Started with dragging my battery very very fast, and after four days died.

R.I.P. Ionic.



⁣