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Heart Rate Monitor Failed and Steps Counting Without Being Worn

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‎07-12-2019 21:13

‎07-12-2019 21:13

I recently update my Ionic and the heart rate monitor stopped working. In addition to that the step counter started counting steps while the device was not being worn. I have conducted two factory resets and multiple restarts to attempt to fix the issue. Customer service could not fix it and offered 40% the purchase of a replacement. What gives Fitbit? I paid $250 for a product that lasted just over a year. Looks like I'll never be buying from you again. Anyone else having the same issues?

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‎07-13-2019 05:53

‎07-13-2019 05:53

Same issue. 

This is for the fitbit team. 

Same issue, heart rate not working, alarm time zone issue, footsteps reaching over achiever while not active to sustain that count, calorie counter also not working. Just over a year old paid over 400 Australian dollars,will be calling fitbit support, not happy with device functionality, unreliable, researching for a better, sporting smart watch which is worth the price! Very unhappy customer, ps: have had charging issues from 6 month old, was advised from place of purchase to upgrade my power charger, a little better, issues remains. Iconic Adidas, not worth the money. Faulty product.

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