Ionic not turning on

[Cherrygrl0415]

I am so upset I have been using fitbit for years and mine is dead. will not turn on will not charge nothing I have tried calling customer service and gotten a run a round tried to use chat that also didn't work? don't know what to do

Moderator edit: Updated subject for clarity 

[Khalilmm]

Same thing happened to my this morning and when I called fitbit this morning they claimed that nobody else is having this problem. 

[roseen1]

Same problem  I took a break and haven't charged my Fitbit on since Feb.  Now it wont charge or turn on.  My app shows that it is fully charged, but nothing on the watch.  1 year warranty ran out end of May.  Anything I can do?  

[Khalilmm]

Customer service says you can buy a new one!

[SunsetRunner]

Been using it since october 2017, ran out of juice a couple of days ago and now it won't charge or turn back on. 

[Khalilmm]

Same time frame. Here is my post from this morning.

https://community.fitbit.com/t5/Ionic/Ionic-wont-turn-on-after-charging/m-p/3576217#M100939

[Kate-b]

Mine just did the same thing. Please tell me yall's have turned back on

[Khalilmm]

Nope! it seems like a lot of people had this happen to them.. if you are still within you warranty talk to customer service for a replacement. Otherwise,  you have an expensive paperweight.

[Cherrygrl0415]

I got it to turn on by holding left button and bottom right but still not working correctly

Sent from my iPhone

[JSawyers]

Mine did the same thing yesterday.   I believe I am done with fitbit.  

[Mickeyw50]

Mine did to ystrdy  maybe it was a global things ? I'm sick 

[Jennyfx]

My screen went black and nothing works. Fitbit says it's dead and I need to buy a new  one. I was so disappointed  and angry $380 os not cheap for it to stop after 2 little years. And the warranty  of a year ran out so we are on our own. Not a great made reliable product

[Jennyfx]

Easy for them to say

[Khalilmm]

Something happened yesterday that burned all our watches

[Jennyfx]

Ok I see multiple posts. Did you all have this experience  yesterday on the 5th of July 2019?????

[Khalilmm]

Yes, a lot of people are saying it happened on the 5th 

[Tamara2500]

Mine is doing the same thing since I charged it Thursday night. 

[AnnieBean]

Mine died today right before noon.  Called customer service right away, and they declared it dead.  I’m within warranty so they are sending new one.

This is my 2nd Fitbit.  My Alta quit on me in January of this year so I used they 40% discount customer service offered to upgrade to my Ionic. It worked great up until last week when the HR stopped.  Fixed that by updating clock face.  Now it’s just black screen.  When I tried factory reset, it flashed a red triangle and !.  Fitbit is sending me New Ionic, however it will have my original warranty...so basically 6 months.   If new one goes out, I will move on to new company

[Khalilmm]

Declared it dead! Lol! How can they declare it dead! It's not a disposable cheap camera that you can just declare dead and move on! It's a $350+ smart watch that should last more than a year or 2! 

[Mickeyw50]

That sooo sucks like I feel like it's rigged,  they should offer a extended warranty...or another year , ..I feel like the last update was rigged