Fitbit Ionic battery draining

[Btorrent42]

Hello Everyone.

I've had my iconic for a while and have no issues concerning the battery and charging every 7 to 8 days. However just today my battery is now draining from 90+ percent down to 9 percent. 

Has anyone had similar issues? 

Moderator edit: Updated subject for clarity 

[chrisri]

It's a good company I'm sure they have a bad batch of batteries.

[SilviaFitbit]

Thanks for getting back @SunsetRunner! I appreciate the extra details that you've provided me as well for letting the battery drained. In this case, I've shared your post with our Support team, they will continue assisting you on this matter. 

Hope this helps! Keep me posted. 

[SunsetRunner]

Thank you for the msg, Silvia. BTW the Ionic have died. There is no change
for it.
R.I.P. my good friend Ionic 😞

[SunsetRunner]

So this happened tonight along with the unresponsiveness of the buttons and the screen. This happened while I had the screen on manual. I don't think that's a battery issue I think that's a hardware issue. I really like this product if it could get fix that would be great. I am willing to bring it to somewhere to get it looked at by a "professional."

[SunsetRunner]

UPDATE 8PM EST

It finally died today. I had purchased it from best buy 12/31/2017. I returned it there and exchanged it for another one. Just synced it and did all the set up. Here's hoping this doesn't poop in a year again!

[SilviaFitbit]

Sorry to hear that your Ionic died @SunsetRunner. Hope our Support team could provided you with a solution. 

Thank you for attaching an image to your post and for letting me know that you've had purchased one from Best Buy @SunsetRunner. Hope your new Ionic can continue helping you with reaching your goals. 

I'll be around if you need further assistance. 

[cfaulkner]

My ionic battery is only lasting 1 day. When I first bought it the battery would last 4-5 days now I am lucky if I get a full day out of it. I tried doing a factory reset but that did nothing to fix the problem. Anyone else having this issue and know how to fix it. 

My settings are set for optimum battery life. I have the display set to manual wake and it only stays awake for 10 seconds, the gps is only used for running, it's not turned to all day sync so I don't know what is causing the issue.

[Whistler888]

Fitbit posted this in another thread:

“We're aware that some of you may have noticed a fast battery drain on your Ionic watches after completing this firmware update. Our team is investigating the root cause of this issue and whether it was caused by this update or other factors are involved.”

“I'm sorry to hear that some of you are still having problems with the battery draining faster than it should with the last firmware update. Thank you all for your patience with this.”

See if it helps to call Tech Support at the number linked below.  Depending on the circumstances they will replace your Ionic.  They replaced mine because it crashed  randomly during Exercises.  Many others have reported fast battery drain as well.

[Jan_1964]

my iconic started draining fast last weekend, the battery lasts around a day & half. tonight

i tried to reset (pressing single button & bottom button) but the screen just blinks & back to the watch face. I have done the update the fitbit app on my phone. I will charge it again tonight & see how it goes tomorrow