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Fitbit Ionic black screen

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‎12-29-2020 08:17

‎12-29-2020 08:17

My fitbit ionic is only showing black screen. I charge it several times but it always go back to black screen as if there's something wrong with the LCD. I cant find any service center in Philippines to fix it. Need your help! 

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3 REPLIES 3

‎01-01-2021 11:42

‎01-01-2021 11:42

Welcome to the Fitbit Community, @v3rs0n22.

 

I understand how you are feeling about this situation. I appreciate your efforts to resolve this and would like to advise that Fitbit doesn't have any physical repair centers. I recommend following the complete troubleshooting instructions at Why isn't my Fitbit device's battery charging? You can also try changing a cock face: How do I change the clock face on my Fitbit device?

 

Keep me posted on the outcome.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-01-2021 11:46

In response to LiliyaFitbit

‎01-01-2021 11:46

I think you may have a larger problem (from reading several posts on the various threads in this forum) regarding the Fitbit Ionic watches..my post from a similar thread..

 

My Ionic (Adidas) watch stopped pairing (bluetooth) with my phone all of a sudden in the last week.  I noticed, because the time was out of Synch (about 30 mins) with my phone.  Tried to re-pair but no luck.  Restarted the Ionic.  Restarted my phone. Switched of Bluetooth etc.. Nothing

 

So decided to Shutdown the Ionic (Settings>About> Shutdown).  Now it is completely dead.  Nothing will restart the watch

 

Had been working "OK" for about a year - every now and again I have had to reset the phone

 

Now completely dead.  Maybe time for a change for me

 

Fitbit quality in truth has been poor.  Had a Blaze watch previously - had to be replaced twice owing to failures. 

Have tried to stick with Fitbit but think it is time to move on - especially given the closed ecosystem they have too

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‎01-03-2021 15:08

In response to bertbasset

‎01-03-2021 15:08

Welcome to the Fitbit Community, @bertbasset.

 

Thank you for sharing the details of the issue you’re experiencing and your troubleshooting efforts. I understand how you are feeling about this situation and appreciate your feedback. Our team is always working on our products and services, and you comments are always welcome. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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