Fitbit Ionic can't be charged and reset

[Xiaobin1302]

Battery down to 0%, but connected to charger and not charging at all after more than one hour, no display even after I reset following instructions, also confirm my usb charger no problem.  Very disappointed about Iconic quality, from day 1, charging already not good.  Now very very desperate!!!  Pls help, thanks!

Moderator Edit: Clarified subject and format

[JuanJoFitbit]

Hi @Xiaobin1302, welcome to our Fitbit Community. I totally understand how you feel about the charging issue that your Fitbit Ionic has experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, charge your Ionic for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome.

[arbitrage22]

Same issue. Started in last few days. Won’t take a charge. Ran through the self help protocols. Will turn on if connected to charger (and sync) but dead as soon as disconnected. 

[DemonDave]

This is a commkn fault on this model and has happened to me a few times. Fitbit arenof no help whatsoever.

Seem's to be a design flaw, if its off a lonng period of time and there is a firmware update, its nightmare to reset, even hard reset.  

I'm on again to see if theres anything new on this as mines has doen it yet again

[JuanJoFitbit]

@arbitrage22, thank you for joining us in our Fitbit Community and our Support team. Since the issue persists after trying the recommended troubleshooting steps, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

@DemonDave, I'm sorry to hear about the experience you had with your Fitbit device. I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.

[DemonDave]

You'd be the 1st to answer a question. Its a common fault, not a cable issue, not a contact issue, and yous dont care.

Yeah i seem to have noticed if its off for any lengthy period and theres a firmware update, theres an issue. Happened to me 5 times now. 

Yet firbit wont address the issure, end of the day Inpurchased the item, I should at least be able to plug it into a laptop and reset it!!!!  

Very poor show, and an absolute cheek if they think I'll purchase another product of thiers when they done nothing bit regurgitate themselves whith try this, that and this again. 

Listen To Your Customers, which they say 'they do'