Fitbit Ionic can't be found or setup

[Bruin9]

I performed a factory reset on my ionic but I can't set it up. I have looked through all the articles and tried each one - shutting off bluetooth, removed all bluetooth connections, restarting my phone, restarting my fitbit, trying to set it up on my phone and laptop, none have worked. My ionic is just showing the fitbit logo and the setup just times out each time, saying it couldn't find a device. 

Any help would be greatly appreciated, let me know if there's anything else I can try besides what I've already tried above.

Thanks

[SilviaFitbit]

Welcome to the Community @Bruin9. Thanks for the details mentioned and the troubleshooting tried. 

I appreciate the research done prior posting. I would like you to confirm if you're still having issues setting up your Ionic or if you were able to set it up? Could you let me know which mobile device you're using?

Keep me posted! 

[Bruin9]

Hi there, thanks for the quick reply!

I did manage to set up my ionic, although I didn't try anything different, it just luckily worked this time. It still has problems synching with my phone which is a OnePlus 6. Additionally, my ionic's time seems to be slow. It lags behind and ends up being over 10 minutes late until I sync it, but as I mentioned, the synching is extremely spotty and unreliable so there's been some time where the time is fairly inaccurate with no way of tweaking it.

Any help in the matter is greatly appreciated, thanks!

[SilviaFitbit]

Thanks for getting back @Bruin9. I appreciate that you mentioned the phone you're using.

It's pretty weird that your watch isn't always syncing with your OnePlus 6. I would like you to check that you have all these requirements: 

• The Fitbit app is installed on a supported phone or tablet. To check, see http://www.fitbit.com/devices.
• The latest version of the Fitbit app is installed on your phone or tablet. 
• Your phone has a cellular data or Wi-Fi connection.
• The Fitbit app is allowed to run in the background on your phone. For more information, see What should I know about using the Fitbit app on my Android phone?
• The Bluetooth setting on your phone is on. To check, tap Settings > Bluetooth.
• Your software on your phone is up to date. To check, tap Settings > About Phone or About Device > Android Version.
• You have location services turned on and the Fitbit app has permission to access your location. For more information see, Why is the Fitbit app prompting me to turn on location services?
• If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
• Your phone isn't managing other Bluetooth connections. If you have multiple Bluetooth products like speakers or headsets paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. Turn off other Bluetooth connections when not in use.
• Your phone doesn't have a syncing issue listed in What should I know about using the Fitbit app on my Android phone?
• Your Fitbit device's battery isn't critically low.
• The firmware on your Fitbit device is up to date as described in How do I update my Fitbit device?

Let me know if it syncs normally after checking the above.