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Fitbit Ionic completely dead

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‎09-29-2019 22:24 - last edited on ‎10-01-2019 07:04 by Fitbit Moderator

‎09-29-2019 22:24 - last edited on ‎10-01-2019 07:04 by Fitbit Moderator

I have read the trouble shooting.  Changed plugs, left on overnight and tried holding down all variations of buttons and my ionic will not turn on.  Please help

 

Moderator edit: Updated subject for clarity 

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4 REPLIES 4

‎10-01-2019 07:12 - last edited on ‎11-08-2024 15:04 by Fitbit Moderator

‎10-01-2019 07:12 - last edited on ‎11-08-2024 15:04 by Fitbit Moderator

Welcome to the Community @Heather898. Sorry for the delayed reply. 

Thanks for the details mentioned and the troubleshooting performed. Since, you've tried the recommended troubleshooting and your Ionic is still not working, I've shared your post with our Support team and they will continue assisting you. 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎10-01-2019 07:15

In response to SilviaFitbit

‎10-01-2019 07:15

Thank you

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‎10-01-2019 11:55

‎10-01-2019 11:55

My fitbit Ionic is also completely dead. I have tried everything as well. 

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‎10-02-2019 08:07 - last edited on ‎11-08-2024 15:01 by Fitbit Moderator

In response to xcracern

‎10-02-2019 08:07 - last edited on ‎11-08-2024 15:01 by Fitbit Moderator

Hope you can receive a resolution from our team @Heather898. 😀

Welcome to the Community @xcracern. Thanks for the details mentioned and the troubleshooting tried. 

In this case, I've shared your post with our Support team and they will continue assisting you. 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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