Fitbit Ionic display striped

[malingn]

My display are striped and I hardly see any text. I have tried the following but no success:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.

[Marnas75]

Have you had any success resolving this issue as the same thing has happened to my fitbit ionic today. Many thanks.

Maria

[LiliyaFitbit]

Welcome to the Fitbit Community, @malingn @Marnas75.

I appreciate your participation in the Forums and sharing that the screen on your devices is showing lines. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Let me know how it goes. 

[malingn]

Now the display is almost black. No actions seem to work.

[malingn]

Hi,

None of the proposed actions correct the problems I experience. Now, I cannot see any figures at all and the display is almost black.

[LiliyaFitbit]

Thank you for your reply, @malingn.

I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

Let me know if you have any questions.