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Ionic not syncing

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‎12-06-2020 07:58 - last edited on ‎12-07-2020 14:59 by Fitbit Moderator

‎12-06-2020 07:58 - last edited on ‎12-07-2020 14:59 by Fitbit Moderator

My ionic won't sync to my phone. Online chat told me to update the Fitbit. However that requires my phone finding the Fitbit which it can't do. I've tried the usual switching on and off. 

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎12-06-2020 08:47

‎12-06-2020 08:47

@CharlotteP1986, did they suggest you update the Fitbit app on the phone, or update the firmware on the Ionic?  Do you have the most current version of the Fitbit app on your phone?  When you say you did the "usual switching on and off", do you mean you turned the phone off, and on, or did you turn the Ionic off and on? Have you verified Bluetooth is enabled on the phone?

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‎12-07-2020 15:00

In response to USAF-Larry

‎12-07-2020 15:00

Hello @CharlotteP1986, welcome to the Community Forums.

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

@USAF-Larry Thanks for the helpful information that was shared in your post.

 

Let me know if further assistance is needed and if you have any additional questions.

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