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Ionic heart rate accuracy concern

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‎12-05-2020 01:02 - last edited on ‎12-06-2020 12:35 by Fitbit Moderator

‎12-05-2020 01:02 - last edited on ‎12-06-2020 12:35 by Fitbit Moderator

Hi, my Ionic tracks an increased resting heart rate in the last couple of weeks with no obvious reason for it. The difference is 10-15 bpm. From an average if 60 to now 75. There is no change in my lifestyle. The only change I can think of is of my device going unresponsive a couple of times, the screen fading and battery draining a lot faster. I have to charge it every 2 days now. 

 

Please suggest what can cause this sudden change. 

Thanks, Ana

 

Moderator Edit: Clarified subject

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‎12-06-2020 12:35

‎12-06-2020 12:35

Hi @AnaV2020, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Heart-rate tracking can be affected by several factors including air temperature and device location on your arm. For more information about this, please check our help articles:

 

 

However, if your heart-rate tracker seems inaccurate after taking the recommendations into account, please reply with answers to the following questions so I can further investigate:

 

  1. What were you doing when you noticed the problem? If you were exercising, specifically what types of exercise?
  2. Were you wearing the Fitbit device particularly tight or loose?
  3. What was the position of the Fitbit device on your wrist? 

 

I'll be waiting for your reply if further assistance is needed.

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‎12-06-2020 21:15

‎12-06-2020 21:15

Has anyone else noticed that the Heart Rate sensor is very inaccurate? Currently my Ionic is showing that my heart rate is in excess of 120, while at. ... So, the questions are—is Fitbit really paying attention? Do they have a QC Dept? Do they .

ACES ETM
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‎12-07-2020 17:36

In response to Irvingg

‎12-07-2020 17:36

Welcome aboard @Irvingg, thanks for bringing this to my attention.

 

The feedback that was shared in your post is appreciated. If you're experiencing the same heart rate accuracy concern, please take into consideration the details that were shared on my previous post and let me know if the issue persists. If so, answer the questions that were shared over there so we can move on.

 

I'll be around.  

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