Fitbit Ionic fading white

[benwilson4]

After a few months of having my fitbit it has started fading into a white screen and is barely visible when this happens. Not sure what has caused this but I have reset a dozen times and it is still like this. Any ideas?

[SilviaFitbit]

@benwilson4 A warm welcome to the Fitbit Community. Thank you for the troubleshooting tried. 

Since you have tried restarting it but it's still showing a white screen, I've shared your post with our Support team and someone will contact you as soon as possible. 

I'll be around if you have any additional questions. 

[flwind]

Same thing has happened to me too, after a year and a couple weeks.  It started fading to white, then went 1/2 white 1/2 black now it's all a faint white.  Nothing I do can get it back to working again.  Not sure Fitbit will do anything to help me out.  Not inclined to spend more $ on a watch that breaks 2 weeks after warranty expires.

[SilviaFitbit]

@flwind It's great to see you in the Fitbit Community. Thank you for the details mentioned. 

I'd like you to confirm that you followed this procedure to restart it. If it doesn't work after this, our team will double check your options and provide them accordingly, rest assure that every option provided is based in the Fitbit Warranty. 

Let me know how it goes. 

[flwind]

My screen is completely black and will not show anything.  It has been on the charger overnight.  The **ahem** thing is dead less than one month after warranty. Ridiculous.  And I have no idea how to call fitbit to discuss with them.

[SilviaFitbit]

@flwind Thank you for getting back.

In this case, I've shared your post with our Support team and someone will contact you as soon as possible. 

Additionally you could contact them by visiting this page. 

Have a great week.