help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ionic falling apart

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-26-2019 11:10

‎06-26-2019 11:10

I bought a fitbit Ionic about a year ago, within a few months it completely stopped working. I contacted customer support , who after not being able to get it started again, sent me another one ( minus the band). I was very happy with that solution....until today. My fitbit's face began to split and come apart. I contacted customer service and they used the date of my original purchase of the first defective fitbit to determine that my warranty had expired. They offered me a discount to buy a new watch. Why would anyone want to repurchase a watch that has broken down twice within a year. I'm sorry, but a $300 watch should last longer than a year. Before talking to customer service my Ionic watch was still working. After I hung up, mysteriously it stopped altogether. All I can get is the fitbit logo. I tried several times to reset it. I even tried a factory reset to no avail. I'm really upset, I really loved my Ionic when it was working 😞   Any suggestions would be greatly appreciated.

Best Answer
0 Votes
2 REPLIES 2

‎06-26-2019 14:41

‎06-26-2019 14:41

Hi @bunny2861, just to be clear, was it the watch face that came apart or the band?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer
0 Votes

‎06-26-2019 18:13

In response to DramaQueenDiva

‎06-26-2019 18:13

unfortunately, it was the watch face. If it were the band I would've gladly bought another. Also I have an update, I just got home from work and the display has come back. I will research some glues that work on metal. Since my warranty is over maybe glue will work to keep it from splitting.

Best Answer
0 Votes