Fitbit Ionic feedback

[BrendonKenward]

I’m reading a lot of complaints on the Fitbit Ionic. I am looking into purchasing one, can someone please advise of what issue/s they have experienced?

Moderator edit: Updated subject for clarity.

[kathryne1021]

I have had the worst experience with Fitbit Ionic! It takes forever to update there is constantly an update. I wake up and there will be 10,000 steps already logged when I haven't had the watch on and have been sleeping. I have to deal with customer service this weekend and I am dreading it. I wish I never bought this watch I have only been able to use it 5 total days and I have owned it for 7 months ! for the price I am unbelievably disappointed !  

Moderator Edit: Format

[pdubb]

I called customer service. After asking me the same questions over and over, they finally decided to send me another Ionic.  I’ve had the replacement for four months and it has worked fine.  I believe the first release of this product was faulty.  Call and get a replacement.  They are aware of this problem.

[RussC]

Thank you so much. What is the number please?
You are the first person to even come back with notice of help.
Thank you

[SunsetRunner]

I am into my 2nd Ionic in 11 months. The first one lasted hardly 9 months, the 2nd only 2 months. The first one suddenly never stopped counting steps even after multiple factory resets. The replacement does not charge anymore. Currently waiting for customer service to get back to be (the first version was replaced quickly). 

When the Fitbit was working it was quite nice. GPS was good for tracking runs, rides and other activities (although with some random drop outs), synching got better as the firmware upgrades came through and measuring heart rate, steps, calories etc. was reasonably accurate.

The real issue is that the manufacturing seems to be poor as a lot of watches have issues. 

[kathryne1021]

Thank you for responding. I am super upset by this. It should be illegal to
sell a product that doesn't work.

[SPAT2961]

yes you are right

they just ask to reset, if not working suggest a factory reset and also send  some links on how to, any way these links are available on support page not a special support.

Everytime you raise an issue same support repeats.

For all problems one solution reset...

Moderator Edit: Format

[RussC]

Exactly the same product exactly the same problem. Hardly coincidence
Faulty product.. A proper company would replace under warranty or give the
money back. Then you could write something positive about a company that is
trying with the consumer to produce a quality product at a high end
price.....

[Dewana]

The problem we had is we called to weeks after the year warranty.  I was told they could only take off 40%. There was nothing else they could do for us. 

Sent from Yahoo Mail on Android

[RussC]

You got 40% more than me though. 😡 Appalling to be honest

[OferGrosz]

I have had the Ionic since Late 2017 and loved it. It has some glitches along the way, But Fitbit would send out an update every so often and the watch just kept getting better. That is up until 3 weeks ago when the problems started. I was in a challenge and eveyone was telling me to update my steps and my watch was counting my steps all day and syncing to my phone, But not to the challenge. Turns out after a couple days it turned out that at midnight when the watch cleared everything for the nextday it was also clearing the days before on the app and went back to Feb 4th which showed there was an update done then. I reset my watch and phone and started over like a new setup. Half way through the update on the watch it went black and can not do anything with it. Customer support says they could see online that I tried all of their suggestions and said there is nothing they can do except give me 40% off on a new one and free expedited freight. That is awesome except there is a lot of people having the same issues and Fitbit says it is not software related. I understand if it failed due to misuse or just happened to fail prematurely, But with so many people having the same problem in the same time frame and after an update should not make this the consumers responsilbility. My wife and I have been loyal to fitbit for quite awhile now and I will eventually go back to fitbit. So my recommendation to you is buy it and buy the extended warranty and have fun with it.  

Moderator Edit: Format

[SPAT2961]

They have just replied that there is no fix to the issue at present

[BrendonKenward]

Then they can replace it. I’ve paid for a product that faults and they don’t want to know about it

Moderator Edit: Word Choice

[Zknunes]

I cannot agree....several problems reported....I had one Ionic after  Charge 2....It makes me simple give up of having another fitbit device.....I was even wondering to buy a Charge 3, but after readong the issues....no way.

I'm a 3 years user that is moving to another tracker.

[SantiR]

@Ravy I hope you're doing well! Thanks for sharing your feedback and the experience you have had with customer support. I will send your input to the correct place. 

@kathryne1021 Welcome to the Fitbit forums! Thanks for taking the time to share the experience you are currently having with Ionic. 

By any chance, have you tried restarting your watch? This should refresh its inner components and help out. 

@pdubb It's great to see you in the Fitbit forums! Thanks for contacting the customer support team regarding this. I'm glad they were able to help you get back on track! 

@SunsetRunner Thanks for sharing your experience and for contacting customer support again regarding this. Have you gotten a reply already? 

@SPAT2961 I hope you're doing well! Thanks for sharing your feedback regarding this. 

@Dewana Thanks for sharing the experience you have has with customer support. 

@OferGrosz  I hope you're doing well! Thanks for sharing the experience you have had with Ionic and customer support. Also, thanks for being a loyal Fitbit user. I'm glad customer support was able to help you out to get back on track. I appreciate your feedback.

@BrendonKenward @Zknunes  Welcome to the Fitbit forums! What type of issue are you experiencing with your watch?

Keep me posted!

[Jimdmd]

I asked for a replacement. Ionic won't update, pulse monitor either reads zero or 50 points higher than it should, like 140 just sitting still. Because of that sleep statistics are non functional. This is my second Fitbit, I had s a bla that I have to a friend because I wanted to swim with the Fitbit. So all it does is keep time, and play music....through my $150 flyer headphones.....and they're answer was, a) it's not a medical device so if it doesn't work, no loss....and no the wouldn't replace it because I bought it when it first came out..so it's out of warranty. In other words now that they made $450 off me, they could care less. But they'd be happy to take an order for a new one I'd I wanted !!!!

[Zknunes]

Same with me....$150 flyer + $280 Ionic. Frustation to say a minimun.

I gave up on trying to understand why hundred of complaints without a reasonable explanation.;-(

[SPAT2961]

Hi All
Now the Ionic has fully shudown.
In the morning it did not log swimming correctly.
Yesterday left button stopped working.

If I post strong message moderator is not happy. What do I do with
non-functional watch????

@SantiFitbitmy watch has now stopped completely

[RussC]

I know 😆 it's laughable.

[Dewana]

I don't understand,  when the Fitbit's first came out.  Customer's service was wonderful.  I guess they got to big and now they are like the rest . Don't care. 

Sent from Yahoo Mail on Android

[RussC]

Guessing to many poor products ionic is poor or was poor. They should do
the right thing. Admit it and replace. Would gain so much more credit
instead of being stubborn