Fitbit Ionic feedback

[jmorrow1973]

After only having this thing for a dew weeks the display is off and will not come back on, even when plugged into a USB.  Was charged and is just not coming back up- please help- reset procedure?

Moderator edit: Updated subject for clarity.

[pretzeltrack112]

Thank you everyone for your help...I reached out to customer service and they helped me reset the fitbit. All it took was holding the left button and the bottom right button for twenty seconds.

Sent from Yahoo Mail on Android

[HenrikD]

The restart on the clock worked for me.

Had the same issue after charging over night.

[Ralendil]

Mine died today

1 month and 15 days...

I hope this is not an issue related to the conception of the watch...

At this price, such things should not happen...

[ErickFitbit]

@Ralendil Have you tried a restart of the watch yet? Give that a try and let me know if that helps to bring it back to life.

[Ralendil]

I tried everything

Watch stopped with 48% of battery

It doesn't connect the application

Screen stay blank if plugged with charger cable.. I tested on two computers

I cleaned the connectors of the charger

I tried the two buttons reset procedure.

Watch is dead... I wait for support that they allow me to get a new watch.

I just really hope that it won't be the same...

[dbk2177]

I had an issue where the screen wouldn't come on but the app said it was synched with the watch and the heart rate monitor lights were on.  I did the reset with the left and bottom right buttons and this brought it back briefly and then the display dimmed and went off again and wouldn't come back.  I reset it again and changed the brightness from Auto to Normal.  It seems that the Ionic, on auto brightness, thinks we don't need to see the screen in the evening time - the auto brightness is either broken on mine or it sucks!

[KalWilson]

This seems to be very similar to the issue I am having. Also my watching will occasionally not respond to touch. 

[Slowcoach67]

Followed your advice and now back and working. Thankyou. Frustrating that I missed tracking my run, but pleased I have it back now

[itoledo]

I've the same issue. Screen went dead, tried resetting with two, three buttons, plugged, unplugged, nothing works. Lasted 45 days. Weird thing is that the phone still shows the Ionic as syncing. Notifications still vibrate on the watch, I went to jog and got my 8000 steps notification (that one that vibrates a lot). So it seems that it's just the screen.

Main issue I have is that I bought from Amazon and I'm from Chile, so I guess the replacement won't be cheap... right now emailing with support.

[Cookienc]

Worked thanks!

[Sebiva]

Worked perfectly for me. Now the question is, why did the screen go dead without any action from my part (and i had jsut charged the Ionic to 100% last night. I was a Blaze user for 18 months and never had that issue...

[Oz123]

Same here. My phone is connected but the fitbit screen is dead

[Mcount237]

Mine did the same thing just tonight. Only had itr since Christmas.  Had to do the button reset to even get it to do anything. Charger wouldn't get screen to come on.  And the heart monitor green light was constantly flashing. Hopefully this doesn't continue.  Or I'll be returning it

[Sebiva]

I had the issue happen over and over on the Fitbit iconic I received for Xmas, so just about 8 days of having it. Returned it through Amazon, got a new one last evening. The same thing happened this afternoon with the new one after wearing it for 12 hours: screen blacks out. The only way to get it back on is to press left button and bottom right. Problem is, then the watch is basically stuck at the time the screen went dead and you have it resync it. This appears to be a major flaw for a £300 watch. Has anyone experienced this on more than 1 watch? I will give it another 5 days, an de I feel happens again, will either revert to my old Blaze or get an Apple Watch.

[GrubbyDuck]

I am in process returning my now totally dead Ionic back to FitBit in the Netherlands for a full refund (they pay you back for tracked shipping too) as arranged with support

You must have a returns number via email to do this.

All off back of it powering itself down then me having to fight with it to boot back up again.

Have resynced trusty Surge and I am so happy I did not sell that on as I planned to do.

Bad advertising for FitBit as twice in two Les Mills Body Combat/pump classes I cussed out as I noticed the Ionic had powered down on me during and losing me those workouts data.

All in front of 30+ participants in each session.  All those people now potentially feeding out that FitBits latest flagship release is duff technology....

[SteveinVT]

After 2 1/2 weeks of no issues, mine got down to about 3% and when charging the screen went dead.  Nothing suggested here seems to work, I am SO bummed. 😞

My first Fitbit product...fail.

[Hendos]

I have had my Ionic since Boxing day, and on two occasions I have had odd things happen, last week it re-booted itself while out on a run and tonight the screen wouldn't turn on, this time I held the left and bottom right button to re boot it manually. All is fine now, but I hope this is not a sign of more troubles in the future.

[EnzaKnight]

Yeah same problem here this morning screen dead. So followed instructions for reset and it came on. But importantly it took holding the buttons more like 20 seconds for the screen to come on. 

[Simo850]

The same for me. I pressed both left and right bottons togheter.

It's very strage.........

[LeMajor]

this worked for me! I was getting worried! only 4 weeks!