Fitbit Ionic is not counting miles

[Ricref72]

Ionic not counting miles

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

It's nice to have a new member around, welcome @Ricref72! As you might know, Fitbit devices calculate distance by multiplying your walking steps by your walking stride length and multiplying your running steps by your running stride length. We estimate your stride lengths using your height and sex. If with Fitbit Ionic you track one or more runs using on-board or connected GPS, we evaluate that data to automatically update your running stride length. For best results, run at a comfortable pace for at least 10 minutes.

If you prefer to measure your walking and running stride lengths yourself and enter them manually, see How do I measure and adjust my stride length?

Note that when you're tracking an activity with GPS, Fitbit calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, the tracker will calculate distance using steps and stride length as described above until a GPS signal is found.

Check this and let me know if after making some changes your tracker is still not counting your miles. I'll be around!